Frequently Asked Questions

Yes, to ensure the highest quality processing and packaging for our rare plants, we require a minimum order amount of $100.

We offer a variety of secure payment options to make checkout seamless. We currently accept Credit Cards, Zelle, CashApp, Chime, and Apple Pay. Instructions for app-based transfers will be provided at checkout.

If your order has not yet been processed or packed, we are happy to help you modify it. Please email us immediately at sales@leafloomplants.com with your order number. Once packing has begun, we cannot make changes.

Unless a listing specifically states "Exact Plant," the photos represent the average size, color, and variegation of the batch. You will receive a specimen of the same genetics and comparable size to the one pictured.

Yes, we ship worldwide! Please note that international buyers are responsible for knowing their country's customs regulations and import requirements. Phytosanitary certificates can be arranged upon request.

Yes! We are proud to offer free standard shipping on all orders over $500. This discount is automatically applied at checkout once your cart meets the threshold.

Orders are typically processed within 3 to 5 business days. To prevent live plants from sitting in shipping facilities over the weekend, we only dispatch plant shipments on Mondays, Tuesdays, and Wednesdays.

We actively monitor weather conditions at both our Texas greenhouse and your destination. During winter or heatwaves, we utilize thermal insulation wrapping and include heat packs or cold packs free of charge as needed. If weather is dangerously extreme, we may contact you to hold the shipment until it is safe.

To ensure safe transit and minimize shipping weight, most of our tropical plants are shipped bare-root. The root systems are carefully wrapped in slightly damp, high-quality premium sphagnum moss and secured to prevent shifting inside the box.

We offer a strict Live Arrival Guarantee. If your plant arrives dead or severely damaged beyond normal shipping stress, email clear photos of the plant and original packaging to sales@leafloomplants.com within 12 hours of delivery for a replacement or store credit.

Shipping is stressful for plants. Unbox it immediately in dim lighting. Keep the roots wrapped in the provided moss for at least 3 to 5 days before repotting. Provide high humidity and medium indirect light to let it acclimate to your home's environment. Do not fertilize for at least a month.

Currently, our growing facilities in Texas are strictly operational and closed to the public to maintain strict pest control and biosecurity protocols. All orders must be shipped directly to you.