Returns & Guarantees
All Live Plant Sales Are Final
Because plants are highly perishable, living organisms, we do not accept standard returns, exchanges, or cancellations for buyer's remorse once an order has been packed or shipped.
Shipping a plant back to us after it has already endured the stress of initial transit would almost certainly result in its death. Therefore, all live plant purchases are final.
However, you are fully protected.
We absolutely stand behind the health and quality of our specimens. While we don't accept physical returns, every single plant we sell is protected by our strict Live Arrival Guarantee.
How to File a Guarantee Claim
If your plant arrives dead on arrival (DOA) or sustains severe, irrecoverable damage during shipping, we will make it right via replacement or store credit. You must follow these exact steps:
1. The 12-Hour Window
Because environmental conditions outside of our control (extreme heat/cold on a porch) can quickly kill a plant, you must contact us within 12 hours of the carrier's delivery timestamp.
2. Take Clear Photos
Do not alter the plant. Take clear, well-lit photos of the damaged plant, the root system (leave moss intact), and the exterior of the shipping box showing any crushing or damage.
3. Email Us
Email your photos to sales@leafloomplants.com. You must include your 5-digit Order Number in the subject line. Our expert horticultural team will review the claim within 24 business hours.
What is Covered?
Covered by Guarantee
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Dead on Arrival (DOA) The plant arrives completely dead, mushy, or entirely frozen/melted (assuming you collected it promptly upon delivery).
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Severe Stem Snap The main stem/chomper is completely snapped in half, preventing the plant from surviving or growing.
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Severe Root Rot The entire root system arrives black, mushy, and foul-smelling, leaving no viable healthy roots to sustain the plant.
NOT Covered
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Normal Shipping Stress Minor yellowing, a dropped lower leaf, slightly wilted foliage, or minor cosmetic tears are completely normal when shipping live tropicals in a dark box.
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Neglect After Delivery Plants left outside in extreme weather for hours after delivery, or plants that die days later due to improper repotting, overwatering, or incorrect lighting.
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Altered Plants If you immediately repotted the plant, cut its roots, or took cuttings/propagations before taking photos, the guarantee is completely void.
Non-Plant Items (Supplies & Merch)
Unlike our live plants, dry goods such as pots, soil, grow lights, and merchandise can be returned within 14 days of delivery for a full refund. Items must be unused, unwashed, and in their original packaging. The buyer is responsible for return shipping costs on dry goods unless the item arrived defective.
Need to contact support?
Remember to include your order number and photos in your email.
Email Support
