Privacy Policy

At Leaf Loom Plants ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (leafloomplants.com) or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as data that is automatically collected when you interact with our website.

• Personal Information: Name, billing address, shipping address, email address, and phone number provided during checkout or account creation.
• Payment Information: We do not store raw credit card numbers. Payment details are processed securely by third-party gateways (Stripe, Apple Pay, CashApp, Zelle).
• Automatically Collected Data: IP addresses, browser types, device types, referring URLs, and pages viewed on our site, collected via cookies and analytics tools.

2. How We Use Your Information

We use the data we collect for various business and operational purposes, including:

• To process, fulfill, and ship your rare plant orders.
• To communicate with you regarding order statuses, weather holds, or Live Arrival Guarantee claims.
• To send marketing communications, newsletters, and exclusive plant drop alerts (only if you have opted in).
• To improve our website's functionality, user experience, and product offerings.
• To detect and prevent fraudulent transactions.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted third-party service providers necessary to operate our business:

• Shipping Carriers: FedEx, UPS, or USPS to deliver your orders.
• Payment Processors: To securely authorize and process your payments.
• IT & Analytics: E-commerce platforms and tools (like Google Analytics) that help us host our store and understand customer behavior.

We may also disclose your information if required by law or to protect our rights, property, or safety, or that of our customers.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track the activity on our site and store certain information. Cookies help us remember items in your shopping cart, understand your preferences for future visits, and compile aggregate data about site traffic.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our checkout process.

5. Data Security

The security of your data is paramount to us. We implement a variety of security measures, including SSL (Secure Socket Layer) encryption technology, to maintain the safety of your personal information when you place an order. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Rights

Depending on your location (such as under the CCPA or GDPR), you may have the right to request access to the personal data we hold about you, request corrections to it, or request its deletion. If you wish to exercise any of these rights, or if you wish to unsubscribe from our marketing emails, please contact us using the information below.